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Our primary goal is to reduce our impact on the environment while maximising our positive impact on society, working conditions, and customer satisfaction.

In addition, Zalaris strives to assist customers in tracking, managing, and promoting their sustainability efforts.

• Zalaris strives to make it possible for employees to seamlessly balance their work and private life and therefore offers leave arrangements, remote working solutions when possible, part-time positions, and other flexible work arrangements to support this objective.
• Zalaris organises programmes to motivate employees to stay physically active while ensuring the availability of healthy food in our canteens.
• Zalaris’ helps our customers easily track employee work hours, overtime, and leaves through effective mobile-based solutions. Our workforce planning solution is used to secure optimal staffing over the year – building the foundation for sound work-life balance.
• Our analytics solution for reporting, and analysing absence and sick leave allows early detection of potential issues, and documents management’s responsibility in supporting colleagues with health issues and enabling them to return to work.
• Our mobile and portal-based solutions delivering holistic digital payroll and HR processes fully support flexible work arrangements. This became particularly evident during 2020 and 2021, with the Covid-19 pandemic, where most of the workforce worked from home for a large part of the year. Our efforts in managing the Covid-19 pandemic were recognised by our employees, resulting in high employee engagement scores across all countries.

Zalaris believes that by locating our service centers outside high-pressure areas – where our presence is noticed and welcomed – we can combine good business with good environmental practices, enabling people to work where they want to live. Our secure, centralised IT infrastructure enables us to rapidly establish cost-effective service centers independent of the end customer’s location.

Zalaris balances monetary success, value creation, sustainability promotion, and corporate social responsibility (CSR) in our pursuit of long-term growth. Our primary goals are to reduce our environmental impact while simultaneously boosting our beneficial social contributions, enhancing working conditions, and guaranteeing client happiness. We actively seek eco-friendly practices, from energy- efficient operations to supporting green commuting, contributing to a cost-effective and eco-conscious workplace.

Our commitment extends to employee development through training programs, empowering our employees to advance their careers and foster personal and professional growth. By understanding and addressing clients' sustainability goals, we collaboratively develop effective strategies, measure and enhance sustainability programs and ensure shared success. Zalaris actively engages in social responsibility and other supporting initiatives that address societal challenges, promote equality, and make a positive impact on our communities.

At Zalaris, corporate ethics are fundamental. They encompass equal treatment, discrimination prevention, fostering a positive working environment, minimising environmental impact, preventing corruption, upholding employee rights, addressing social issues, and promoting human rights.

Every individual associated with Zalaris is expected to adhere to our organisational policies and procedures, rooted in our core principles. We actively encourage everyone to contribute to fostering a positive workplace culture. Central to our ethos is our Code of Conduct, which serves as the foundation of our corporate culture, embodying our moral values and core principles in all aspects of our business operations. Our Code of Conduct, applicable to Zalaris and its subsidiaries, ensures transparency and accountability throughout our organisation.

Zalaris advocates for the inclusion and equality of contributors from all walks of life. The organisation maintains the core principles of the International Labour Organisation and provide a professional, inclusive work environment. Zalaris strives to be a discrimination-free workplace. There can be no discrimination, either direct or indirect, on the basis of race, color, gender, sexual orientation, age, disability, language, religion, representation of employees, political beliefs, national or social origin, property, birth, or any other basis. Zalaris seeks to provide the infrastructure required so that people with physical disabilities may participate meaningfully in the company.

Equal compensation for equal labour is the foundation of Zalaris' employment policy. This indicates that, under the assumption that all other relevant conditions remain the same, men and women are paid equally for positions that are equivalent. Zalaris is committed to achieving gender parity in the Group's board of directors and management. The portrayal of gender, age, race, and religion in Zalaris is intended to be balanced. During 2024, Zalaris had an average 1134 employees across 13 countries, representing over 30 nationalities, with women making up 61% of the workforce across all of the Group's businesses and units.

Zalaris aggressively seeks out and develops female talent to boost the representation of women. Women occupy 51.46% of management roles and men occupy 48.5%, demonstrating our commitment towards gender equality.

At Zalaris, our commitment to service excellence, quality-focused processes, and employees - our key assets, is integral to our long-term success.

We prioritise maintaining high standards of service quality while nurturing a supportive work environment for our employees. Central to this commitment is our mandate that all employees and vendors actively support and take responsibility for health and safety. Line management plays a crucial role in promoting, implementing, and ensuring adherence to these guidelines, fostering a culture of safety and well-being throughout the organisation.

Our commitment is to:
Preserve and work toward enhancing the security, safety, and well-being of our people at all times in order to eradicate incidents linked to "health and safety" (HS).

• Use an efficient management system to set HS performance goals, track progress, evaluate, and continuously improve services, products, and procedures.
• Collaborate with management, staff, and employee representatives to provide a favourable physical and mental work environment that optimises the drive and collaboration of all those involved.
• Prepare for, handle, and recover from any crisis, emergency, or interruption to business.
• Provide services that will enable our clients to keep an eye on and respond to HS concerns.

Be honest in our communication with stakeholders and make sure they comprehend the rules, standards, programs, and performance of our HS.

Effective education and training are indispensable for any organisation, especially within the industries of IT software, services, and consulting. Key motivators to encourage continuous training and education are:

1. Improving the knowledge and skills of employees.
2. Enhancing work satisfaction and team morale.
3. Staying ahead of industry trends.
4. Drawing in and nurturing talent.

By making educational investments in our employees, we create a more knowledgeable and driven team that is better able to provide clients with high-quality services and solutions.

In 2024, the average number of training hours per employee at Zalaris was 51.5 hours and total hours were 68250. It is recommended for all personnel to consistently advance their knowledge and abilities. This is an important part of our staff's yearly review.

Retention plays a crucial role in organisational success. While hiring new talent is essential, retaining existing employees is equally, if not more, important.

Here's why:

• High turnover incurs significant recruitment and onboarding costs. Retaining employees saves money and resources.
• Long-tenured employees provide institutional knowledge and stability, crucial for consistent operations.
• Experienced employees uphold and propagate company culture, fostering a cohesive work environment.
• Low turnover boosts morale and engagement, leading to higher productivity.

Consistent staff leads to better customer relationships and satisfaction.

During 2024, 207 employees left Zalaris compared to 264 in 2023. The employee turnover rate was 17.5% in 2024, compared to 23.6% in 2023.

At Zalaris, we understand the significance of maintaining a healthy equilibrium between professional responsibilities and personal well-being. Our commitment goes beyond offering traditional benefits; we cultivate an environment where employees feel empowered to thrive in both their careers and personal lives.

Here's how we champion work-life balance:

• Flexible work arrangements: We recognise that every individual has unique needs and commitments outside of work. That's why we provide a range of flexible work options, including remote work opportunities, part-time positions, and adaptable schedules. By accommodating diverse lifestyles, we enable our employees to better manage their time and priorities.
• Supportive leave policies: Zalaris prioritises the well-being of its employees by offering comprehensive leave arrangements. Whether it's parental leave, vacation time, or personal days, we encourage our team members to take the time they need to recharge and attend to their personal obligations without sacrificing career growth.
• Health and wellness initiatives: We believe that a healthy workforce is a productive workforce. Through various programs and initiatives, we promote physical activity and well-being among our employees. From fitness challenges to nutritious options in our canteens, we foster a culture that values and supports healthy lifestyles.
• Technology-driven solutions: Our innovative technology solutions are designed to streamline administrative tasks and enhance productivity. With mobile-based tools for tracking work hours, managing leave, and accessing HR services remotely, we empower our employees to work efficiently from anywhere, whether it's the office or the comfort of their home.
• Strategic workforce planning: Zalaris utilises advanced workforce planning solutions to ensure optimal staffing levels throughout the year. By forecasting demand and managing resources effectively, we minimise burnout and promote a sustainable work pace for our employees.
• Environmental responsibility: We believe in creating sustainable work environments that contribute to the well-being of both our employees and the planet. By locating our service centers in areas with lower costs of living and reduced pressure, we enable our employees to enjoy a better quality of life while reducing our carbon footprint. At Zalaris, work-life balance isn't just a goal; it's a fundamental aspect of our culture. By fostering a supportive and flexible work environment, we empower our employees to thrive both personally and professionally, ultimately driving success for our company and our clients.